Voyadores Privacy Policy

1. Introduction

Voyadores respects and protects your privacy and is committed to safeguarding personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (“NPC”).

This Privacy Policy explains how Voyadores collects, uses, stores, processes, shares, protects, and retains personal information obtained from:

  • Visitors of the Voyadores website;
  • Individuals who submit inquiries, book demonstrations, subscribe to newsletters, participate in events, or communicate with us;
  • Clients, subscribers, users, employees, representatives, and authorized personnel who use the Voyadores Software and related services.

By accessing our website, submitting information through our website, entering into a service agreement with Voyadores, or using the Voyadores platform and related services, you acknowledge that you have read, understood, and agreed to the collection and processing of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided Directly by You

We may collect personal and business information when you:

  • Register an account or complete site registration;
  • Book a product demonstration;
  • Request a quotation or proposal;
  • Submit inquiries, contact forms, or support requests;
  • Subscribe to newsletters, promotional correspondence, or marketing communications;
  • Send emails or communicate with us through official channels;
  • Participate in webinars, events, surveys, promotions, or similar activities;
  • Provide feedback, comments, suggestions, or reviews;
  • Use the Voyadores Software Platform and related services.

Depending on the nature of your interaction with us, we may collect:

  • Full Name;
  • Company Name;
  • Position or Job Title;
  • Email Address;
  • Mobile or Telephone Number;
  • Business Address;
  • Number of Employees or Users;
  • Business Requirements;
  • Feedback, comments, inquiries, and correspondence;
  • Photos or profile images uploaded to the platform;
  • Any other information voluntarily provided by you.

2.2 Information Collected Through Use of the Voyadores Software

For subscribers and users of Voyadores, we may collect, process, and store business, operational, and transactional information uploaded into the system, including but not limited to:

  • Personal information of users, employees, representatives, and authorized personnel;
  • Company and organizational information, reports, analytics, evaluations, operational, and transactional data uploaded or encoded into the System;
  • Attendance, timekeeping records, payroll, accounting, financial records, inventory, procurement, CRM, and related operational records;
  • System usage logs, IP addresses, geo-location, photo, access records, and technical information; and
  • Communications, implementation records, and support-related information.

2.3 Information Collected Automatically

When you visit our website or use the Voyadores Software, certain information may be collected automatically, including:

  • IP Address;
  • Browser Type;
  • Device Information;
  • Operating System;
  • Website Usage Data;
  • Access Logs;
  • Pages Visited;
  • Date and Time of Visit;
  • Referral Sources;
  • System Activity Logs;
  • Geo-location Information (where applicable and authorized).

Cookies

Voyadores uses cookies and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and understand user behavior.

Most browsers accept cookies by default. You may modify your browser settings to refuse or remove cookies; however, doing so may affect certain website functionalities.

Location Information

Where permitted by device settings and applicable features, Voyadores may collect location-related information through GPS, IP addresses, Wi-Fi access points, or similar technologies to support system functionalities, improve services, and generate operational reports.

3. Purposes of Data Processing

Voyadores processes personal data only for legitimate business, contractual, operational, legal, and technical purposes, including:

3.1 Website and Customer Engagement

  • Responding to inquiries and requests;
  • Scheduling product demonstrations;
  • Sending quotations, proposals, and product information;
  • Managing subscriptions to newsletters and marketing communications;
  • Providing customer support and assistance;
  • Communicating important updates and announcements.

3.2 Software and Service Delivery

  • Provision, operation, maintenance, and support of the Voyadores Software Platform;
  • User account administration and access management;
  • System implementation, onboarding, training, and configuration;
  • Technical support, troubleshooting, monitoring, and maintenance;
  • Delivery of subscribed modules and services.

3.3 Business Automation Functions

Including but not limited to:

  • Human Resource Management;
  • Accounting and Financial Management;
  • Inventory and Procurement Management;
  • Customer Relationship Management (CRM);
  • Website and Portal Management;
  • Reporting and Analytics;
  • Other existing or future business automation functionalities offered by Voyadores.

3.4 Security, Compliance, and Operations

  • Protecting systems, networks, users, and data;
  • Preventing fraud, misuse, unauthorized access, or security incidents;
  • Compliance with contractual, legal, regulatory, and government requirements;
  • Enforcement of agreements, policies, and legal rights.

3.5 Product Improvement

  • System enhancement and feature development;
  • Analytics and performance optimization;
  • Research and improvement of customer experience;
  • Service quality monitoring and innovation initiatives.

4. Legal Basis for Processing

Voyadores processes personal data based on one or more of the following lawful criteria:

  • Consent of the data subject;
  • Performance of contractual obligations;
  • Compliance with legal obligations;
  • Protection of legitimate interests of Voyadores and its clients;
  • Other lawful bases recognized under applicable data privacy laws.

5. Data Sharing and Disclosure

Voyadores does not sell personal information and shall not unlawfully disclose personal data to unauthorized third parties.

Personal data may be disclosed or shared when reasonably necessary:

  • To employees, contractors, affiliates, technical providers, hosting providers, cloud service providers, consultants, and authorized personnel involved in the operation and support of our services;
  • To facilitate implementation, maintenance, customer support, and system administration;
  • When required by law, court order, subpoena, government regulation, or lawful request of competent authorities;
  • To protect the rights, systems, operations, security, property, and legitimate interests of Voyadores, its users, and clients;
  • To prevent fraud, security threats, unauthorized access, or other unlawful activities;
  • Where the data subject has expressly authorized such disclosure.

6. Data Storage and Security

Voyadores implements reasonable organizational, physical, and technical safeguards designed to protect personal data against unauthorized access, disclosure, misuse, alteration, loss, destruction, or accidental processing.

Data may be stored, hosted, processed, and backed up through:

  • Cloud-based infrastructure;
  • Third-party hosting providers;
  • Data centers;
  • Technical service providers engaged by Voyadores.

While reasonable safeguards are implemented, no method of transmission over the internet or electronic storage is completely secure. Accordingly, absolute security cannot be guaranteed.

7. Data Retention

Voyadores retains personal and operational data only for as long as necessary to:

  • Fulfill the purposes stated in this Privacy Policy;
  • Deliver subscribed services;
  • Comply with legal and regulatory requirements;
  • Resolve disputes;
  • Enforce agreements;
  • Support legitimate business operations.

Data may be securely deleted, anonymized, archived, or disposed of once retention is no longer necessary, subject to applicable laws and operational requirements.

8. Responsibilities of Clients and Users

Clients using the Voyadores platform represent and warrant that they have obtained the necessary consent, authority, and lawful basis from employees, users, representatives, customers, and other data subjects whose personal information may be uploaded, stored, or processed within the system.

Clients are responsible for ensuring that all information encoded into the platform is lawful, accurate, authorized, and compliant with applicable privacy laws.

9. Rights of Data Subjects

Subject to applicable laws and limitations, data subjects may exercise the following rights:

  • Right to be informed;
  • Right to access personal data;
  • Right to object to processing;
  • Right to rectify or correct inaccurate data;
  • Right to erasure or blocking;
  • Right to data portability;
  • Right to withdraw consent where applicable;
  • Right to lodge a complaint with the National Privacy Commission.

Requests may be subject to identity verification and legal or contractual limitations.

10. Third-Party Websites

The Voyadores website may contain links to third-party websites or services. Voyadores is not responsible for the privacy practices, content, or policies of such third-party platforms.

Users are encouraged to review the privacy policies of external websites before providing personal information.

11. Communications and Marketing

Voyadores may communicate with users through email, SMS, phone calls, in-app notifications, newsletters, and other electronic means for:

  • Transactional communications;
  • Product updates;
  • Customer support;
  • Service-related announcements;
  • Marketing and promotional activities.

Users may opt out of marketing communications at any time, subject to legal and operational limitations.

12. Updates to this Privacy Policy

Voyadores may amend or update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technology, or services.

Updated versions shall be published on the Voyadores website with a revised effective date. Continued use of the website or services after such updates constitutes acknowledgment of the revised Privacy Policy.

13. Contact Us

For concerns, requests, complaints, or inquiries regarding privacy, personal data, or this Privacy Policy, please contact:

Data Protection Officer

Network Economic Service Ventures Philippines, Inc.

Email: [email protected]

Voyadores shall endeavor to respond to legitimate privacy-related inquiries within a reasonable period and in accordance with applicable laws and regulations.